Courtesy translation. If there is any difference, the English version prevails.
1. Information We Collect
We collect information you provide when creating an account, managing your subscription, or contacting support, including your name, email address, and account details.
We also collect listening activity, such as songs played, playlists created, and favorites, to operate and personalize the service.
Age information you provide when registering or completing an age check is used to determine account eligibility and access to age-restricted content.
2. How We Use Information
We use personal information to:
Create and manage your account.
Provide music streaming, playlists, favorites, and discovery features.
Manage your subscription and communicate about billing.
Apply account eligibility and adult-content restrictions.
Respond to support requests.
Protect the platform against fraud, misuse, and unauthorized access.
Improve the service and meet applicable legal obligations.
3. Payment Information
Subscription payments are processed by a third-party payment processor. Heard That does not store your full payment card number.
We may receive limited payment information, such as payment status and transaction references, to manage your membership and resolve billing issues. Payment information handled by the processor is also subject to its privacy policy.
4. Cookies and Local Storage
We use essential cookies and similar storage technologies to keep you signed in, maintain your session, and remember your preferences.
Where applicable law requires consent for additional, non-essential technologies, we will request that consent before using them.
You may manage storage and cookies through your browser settings, although disabling essential technologies may prevent some features from working.
5. Information Sharing
We do not sell your personal information or listening history.
We may share information with service providers, such as payment processors and hosting providers, as needed to operate and support Heard That.
We may also disclose information when legally required or reasonably necessary to address fraud, enforce our terms, or protect the rights and safety of our users and the platform.
6. Information Retention and Security
We retain personal information only as long as reasonably necessary to provide the service, maintain required records, resolve disputes, and meet legal obligations.
We use reasonable safeguards to protect personal information. However, no method of online transmission or storage can be guaranteed completely secure.
7. Your Choices and Privacy Requests
You may update available account information through your dashboard and contact us through the Contact page to request access, correction, or deletion of your personal information.
Depending on where you live, you may have additional privacy rights. We will handle requests in accordance with applicable law and may need to verify your identity before acting on them.
Some records may need to be retained after account deletion for legal, accounting, security, or dispute-resolution purposes.
8. Age Requirements and Minors’ Privacy
Heard That is available only to users aged 16 or older. We do not knowingly permit accounts for, or collect personal information from, children under 16.
If we learn that an account belongs to someone under 16, we will close the account and delete associated personal information, except where retention is legally required.
Users aged 16 or 17 are prohibited from accessing adult content. Such content is restricted to users aged 18 or older, or any higher age required by applicable law.
If you believe a child under 16 has provided personal information to Heard That, please notify us through the Contact page.
9. Policy Updates and Contact
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will display a revised effective date, and we will provide additional notice where required.
For privacy questions or requests, contact Heard That through the Contact page.
